Fulfill Your Passion, Work with i-Open Group.

At i-Open, we are an innovative bunch. We see the world for what it can be. We create to make a difference. We know great success takes dedication and hard work. Our ideas drive us to perform. Having a team that can execute together brings us one step closer to achieving progress. If you can take challenges head-on and have the passion and initiative required to bring new ideas to life, let’s talk about what’s next for you!

Position Description

The Project Manager is accountable for defining, prioritizing, planning, and driving the execution of the project and deployment to the client for each assigned client. You will also be accountable for coordinating with the development team to deliver each project its client. An ideal candidate must possess business acumen, have excellent skills in communication, presentation, and software deployment project management.

Responsibilities & Duties

  • Perform needs analysis and requirements gathering from the client
  • Work together with the development team and Product Owner to ensure that the project has appropriate functional and technical specifications, and establish realistic estimates and timelines while ensuring that project maintains the highest quality possible and within budget
  • Manage each stage of the project with continuous reporting to the Product Owner, including planning and managing related resources
  • Work with other teams in the company to ensure a successful deployment and post-deployment acceptance
  • Create and update technical documentation, and work with the Support team to create user documentation for your review and sign off when required
  • Monitor, optimize, and respond as necessary to the communication flow between the client, support team, and the development team, including managing priorities with input as required from the Product Owner
  • Meet with potential and existing clients for technical demos, provide support on the technical side of the sales process and support the sales team
  • Collect functional requirements from potential and existing clients via needs assessments, collate those to existing technical features and plan the implementation. Identify technical hurdles and consult with the development team to provide recommendations to the Product Owner to address any hurdles
  • Work with clients, sales team, development team, and data team on the project plan including deployment and post deployment support with ongoing reporting to the Product Owner
  • Provide training to clients whenever the support team is not yet able to offer such training
  • Provide training to the support team and monitor quality to handle repetitive and well established training
  • Ongoing improvements in consultation with the Product Owner to all processes involved in the above work, including documentation of these processes, communicating them to all involved, and monitoring compliance
  • As directed or appropriate, assist other employees with their tasks, and help them by answering any questions they may have that you may know the answer(s) to

Deliverables & Reasonable diligence

Employee shall use her/his best efforts to meet any delivery dates for assigned tasks, and to deliver deliverables to the Company that conforms to any project specifications. Employee warrants that the Services will be performed promptly, diligently and in accordance with all reasonable professional standards for similar services. Deliverables shall include all intellectual property, documentation, and other written material relative thereto, and all other materials, items, media called for by the specifications or any work order. All services shall be provided in a professional and workmanlike manner and in compliance with common industry standards.

Work progress

Employee shall continually communicate with Product Owners regarding progress made by the Employee in performing the services. Upon request from Product Owners, Employee shall prepare and deliver to management written reports summarizing progress in providing the services called for in this Agreement, in addition to the required ongoing reporting requirements outline in the points above.

Bug fixing

Employee shall promptly respond and coordinate fixes for any and all “bugs” that are critical to the success of the business and keep the Product Owner updated on the status. The Company will compensate the Employee for such work under the same terms that the original work was completed.

Job Type: Full-time

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