Privacy Policy

Overview

At i-Open Group of Companies, we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which i-Open Group operates.

This Privacy Policy describes i-Open Group's general privacy practices that apply to personal information we collect, use, and share about consumers and other individuals within our clients, business partners, suppliers, and other organizations with which i-Open Group has or contemplates a business relationship.

We may provide additional or more specific information on the collection or use of personal information on websites or related to a specific product or service.

Why and How We Collect and Use Your Personal Information

We may collect your personal information as an individual for various purposes, such as the following:

Access and use of websites or other online services

When entering one of our websites or using an online service, we will record information necessary to provide you with access, for the operation of the website, and for us to comply with security and legal requirements. This may include passwords, IP addresses, and browser settings. We also collect information about your activities during your visit in order to personalize your experience and collect statistics to help us improve our websites, products, and services.

Responding to your request for information, order, or support

When you contact us (online or offline) in connection with a request for information, to order a product or service, or to provide you with support, we collect information necessary to fulfill your request, grant you access to the product or service, and be able to contact you. This includes your name and contact information, details about your request, and your agreement with us. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.

Contacting employees of our clients, prospects, partners, and suppliers

In our relationships with clients, prospects, partners, and suppliers, we may receive business contact information — such as name, business contact details, position or title of their employees, contractors, advisors, and authorized users — for purposes such as contract management, fulfillment, delivery of products and services, support, invoicing, and relationship management.

Marketing

Most information we collect about you comes from our direct interactions with you. When you register for an event, we may collect information in relation to event organization and participation. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone, or postal mail about our products and services.

Where we use your personal information in connection with a request, order, transaction, or agreement, we do this because it is necessary for the performance of an agreement with you. Where we use your personal information for marketing, improvement or development of our products or services, or for safety and security purposes, we do this on the basis of our or a third party's legitimate interests, or with your consent.

Sharing of Personal Information

As an organization offering a wide range of products and services with business processes and technical systems that cross borders, i-Open Group has implemented policies, standards, and procedures for consistent protection of personal information. We may share information about you with our subsidiaries worldwide and transfer it to countries where we do business in accordance with this Privacy Policy.

Between i-Open Group controlled subsidiaries, we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, i-Open Group uses suppliers located in various countries to collect, use, analyze, and otherwise process personal information on its behalf.

Where appropriate, i-Open Group may also share your personal information with selected partners to help us provide you or the company you work for with products or services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.

If i-Open Group decides to sell, buy, merge, or otherwise reorganize businesses, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is i-Open Group's practice to require appropriate protection for personal information in these types of transactions.

Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of i-Open Group, our business partners, suppliers, or clients when we have reasonable grounds to believe that such rights or property have been or could be affected.

International Transfers

The international footprint of i-Open Group involves transfers of personal information between different subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information. Where required, i-Open Group implements Standard Contractual Clauses approved by the EU Commission, or similar contractual clauses in other jurisdictions, including transfers to suppliers or other third parties. You may request a copy of the applicable Standard Contractual Clauses.

Information Security and Accuracy

We are committed to protecting your personal information and maintaining its accuracy. i-Open Group implements reasonable physical, administrative, and technical safeguards to help protect your personal information from unauthorized access, use, and disclosure. We also require that our suppliers protect such information from unauthorized access, use, and disclosure.

Retention Period

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing, compliance with legal and regulatory obligations (e.g., audit, accounting, and statutory retention terms), handling disputes, and for the establishment, exercise, or defense of legal claims in the countries where we do business.

Because circumstances may vary depending on the context and the services provided, specific privacy notices may include more detailed information on applicable retention terms.

How to Contact Us

If you have a question related to this Privacy Policy, please contact us at: [email protected]

Your message will be forwarded to the appropriate member of i-Open Group's data privacy team.

For the purposes of applicable data protection regulations, the controller of your personal information is:

• i-Open Group of Companies
• 206-3670 Townline Rd, Abbotsford, BC, Canada, V2T 0H2
• Toll free: 1.877.256.7722
• Local: 604.287.2616

Note that i-Open Group may not be the controller in all situations — for example, where personal information is processed in connection with a contractual relationship with a specific i-Open Group subsidiary, that subsidiary is the controller.

Your Rights

You can request to access, update, or correct your personal information. You also have the right to object to direct marketing.

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (GDPR) and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request deletion or restriction of your personal information and ask for portability of your personal information.

Right to Lodge a Complaint

If you consider our processing of your personal information not to be compliant with applicable data protection laws, you may lodge a complaint directly with i-Open Group at: [email protected]

You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for BC.

Changes to This Privacy Policy

From time to time we may update this Privacy Policy. When making changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.